When should I call support for my fridge?

Call support (or a qualified refrigeration engineer) when any of the following apply:

The fridge will not power on after basic checks (socket, plug, breaker) and you have tried a known-good outlet.

It won’t pull down to temperature after adequate running time, especially when empty and with good ventilation.

You see a persistent alarm or error code that returns after a restart.

The compressor runs continuously and the cabinet still stays warm.

There’s water leaking, heavy icing, a burning smell, unusual loud mechanical noise, or damaged door seals/hinges.

You suspect a refrigerant or sealed-system issue (do not attempt DIY repairs).

Before you contact support, have ready: model code, serial number, controller display message, a brief fault description, and photos of the rating plate and installation position. This speeds up diagnosis and parts matching.

Read the full guide: Unifrost Upright Fridge Manuals & Installation Support.